At Bamlino.com, we strive to provide you with a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy as outlined below.
1. Eligibility for Returns
1.1. Return Conditions: You may return a product if it meets one of the following conditions:
- The product received is incorrect or does not match the description provided on our website (“Wrong Product”).
- The product is damaged or defective upon receipt.
- Any other valid reason that is acceptable by the company, as determined at our sole discretion.
1.2. Return Period: All return requests must be made within 2 days of the date of delivery. Returns made after this period will not be accepted.
1.3. Product Condition: To be eligible for a return, the product must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags, labels, and accessories intact.
2. Return Process
2.1. Return Request: To initiate a return, please contact our customer support team at Contact@bamlino.com or support@bamlino.com with your order number, details of the product you wish to return, and the reason for the return.
2.2. Return Authorization: Once your return request is approved, you will receive a return authorization email with instructions on how to return the product. Please ensure that the product is securely packaged to avoid any damage during transit.
2.3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a “Wrong Product” or a defective product. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive your returned item.
3. Refund Policy
3.1. Refund Initiation: Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 24 hours of the successful return or cancellation of the product.
3.2. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider’s policies.
3.3. Non-Refundable Items: Certain products may not be eligible for return or refund. These include, but are not limited to, clearance items, personalized items, or any other items specifically marked as non-returnable on the product page.
4. Cancellation Policy
4.1. Order Cancellation: You may cancel your order before it is shipped by contacting our customer support team. Once the order has been shipped, it cannot be canceled, but you may initiate a return as per our return policy.
4.2. Refund for Canceled Orders: If you cancel an order before it is shipped, a full refund will be processed to your original payment method within 24 hours of the cancellation request.
5. Exchanges
5.1. Product Exchanges: We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired item.
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact us:
- Email: Contact@bamlino.com, support@bamlino.com
- Customer Care No.: +91 6378173195